• ecomm_feat
  • call_feat
  • xroad_feat
  • icr_feat
  • hr_feat
  • portal_feat1

Products

e-comm-2

E-COMM contact center – smart software for providing complete service to customers is a system that will allow you to listen to your client, get to know him and give him the right answer as quickly as possible.

E-COMM is comprehensive: whether it is a phone call, e-mail, SMS, smartphone application, documents, social media, website, intranet – no communication with the client will be lost.

E-COMM is easy to use, adapt, incorporate or purchase

E-COMM follows the growth of the business, integrates with other systems and applications or relevant partners

E-COMM easily unites the work of several agencies, affiliates, partners or companies wherever they are located or whatever IT system they have

Learn more

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Contact Center:
The integration of different media: telephone, SMS, e-mail, smartphone application, fax, web, video

Cost Center:
Unsuccessful Call centers and Contact centers become generators of new costs for the company

Experience shows that it is 6-7 times more expensive to obtain a new customer than to keep an existing one. 2/3 of the customers leave because of inadequate care for them.

x-road-2

X-ROAD is a solution of secure data exchange, based on XML-RPC protocol that is designed to allow secure communications between different registers, for example. the connection between databases of various government institutions that are located in different geographic locations.
The aim of X-road is to improve the availability of databases, without compromising their confidentiality, integrity, and to ensure their accountability.

Main Specifications:

  • All outgoing messages are signed – while the certificates for signing  are registered by a third party (X-Road central agency) that has authority for verification.
  • All incoming messages are reported – reported messages are cryptographically protected (all records are connected with the help of cryptographic functions), and that allows detection of any attempt to sabotage the surviving records.
  • X-road is the distribution system – only directory service (DNS-SEC) and time check are centralized. All servers can be duplicated, while protection against DoS attacks is limited.
  • X-road ensures confidentiality – SSL protocol is used as a defense mechanism against external attackers. A control mechanism with two levels of access rights is used for defense against internal attacks.
  • High modularity – possesses a highly flexible, modular architecture to meet the needs of the institution.

X-ROAD consists of three main components:

  • Central server
  • CA
  • Security server

The central server acts as a protection server names and server control. This server is responsible for the management server protection, patching and backup.

Development and Management X-ROAD can be easier and cheaper by using standard components.

The security server is a separate and independent unit, which controls all the necessary security protocols. The security server is a practical, specialized, application level defensive system (firewall).

Hundreds of organizations can be interconnected with the help of X-ROAD systems. They all need to implement security protocols.

X-ROAD features

  • Maximum modularity – With modular upgrade, X-ROAD can be developed to support an unlimited number of databases and related services
  • Customizable and upgradableX-ROAD can be customized to support diverse business needs of government institutions and companies
  • Proven applicabilityall outgoing messages are signed and  reported. All registered messages are cryptographically protected
  • Security control systemall outgoing messages are signed and all incoming messages are reported. All registered messages are cryptographically protected
  • ConfidentialitySSL protocol is used as a mechanism for protection against external attackers. A control mechanism with two levels of access rights is used in defense against internal attacks.

icr-2

ICR system is a combination of advanced technologies in the development of hardware and software solution that provides the best way to help you manage phone calls and to allow your customers an easier and faster way to obtain the services and information they need.

It is not necessary anymore to divert all your calls through the telephone central, our system performs that part of the work for you, communicates with customers and provides them with timely information.

How to find the right system for your company?

We are here to help you to adapt our system to the specific needs of your company.

We combine our expertise in the field of interactive IVR systems and understanding of your business needs in order to provide you with the best solution. You are involved in the development of the system, so the best way is provided in order to meet  all the requirements of our customers.

hr-cons-2

Strategic HR

  • Analysis of the existing practice of human resource management and its impact on the effectiveness and productivity of the organization.
  • Development of human resources strategy in line with the strategic objectives of the organization, including an action plan and performance indicators.
  • Analysis of organizational values and organizational culture (in the modern organization, the culture of the organization significantly influences the success of the organization. The difference in organizational culture can be illustrated by the story of the two stonemasons who carved the stone for a building. When asked what they were doing, the first one answered: “I am carving this damn stone block ” while the other one said:” I am a member of the team that is building a cathedral. ).
  • An organization that wants its workers to see themselves as part of a team that builds a cathedral rather than carving a damn stone block is dedicated to the analysis and development of their organizational culture.
  • Creating a program to develop a new organizational culture.

Operative HR:

  • Creating a program for measuring the performance with training for managers and employees.
  • Analysis of employee motivation and stimulation programming.
  • Identification of training needs and drafting the training plan
  • Creating a procedure for the implementation of the selection process
  • Analysis of specific problems in the management of human resources identified by the client and drafting measures to address the problem (problems related to the working discipline, high staff turnover, frequent sick leave and absenteeism, low efficiency, etc.).

HR Administration

  • Creating a program for measuring the performance of the training for managers and employees.

Organizational change management

  • Analysis of the capacity of the organization to implement organizational changes and the development of a plan of change management.

HR support in the process of restructuring

  • Creating a program for measuring the performance with training for managers and employees
  • Analysis of employee motivation and stimulation programming
  • Identification of training needs and drafting the training plan
  • Creating a procedure for the implementation of the selection process
  • Analysis of the capacity of the organization to implement the organizational changes and the development of a plan of change management
  • Output selection in identifying redundant
  • Cooperation with trade unions (win-win strategy)
  • Leading the making of the social program in cooperation with all relevant stakeholders (management, union, HR department, National Employment Service)

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THE STRUCTURE OF HR PORTAL

HR Intranet portal consists of two parts: public and administrative (Administrative panel).
The public part is available to all employees, with the application to the system via a user account and password. Login to the system is introduced so users can access the individual parts of the system such as attendance records, a review of vacations, etc.
The administrative part is used for the administration of public works, all portal content, and it can be accessed only through logging (registration of authorized users to the system), it is very easy to use, manage and maintain.

Public pages contain the following functional areas:

  • Organizational structure
  • Employee Training
  • Employment
  • Address book
  • FAQ – Questions and Answers
  • Guide to HR
  • Documents and Forms /Documents download/
  • Calendar
  • Search Engine

ADMINISTRATIVE PANEL

The administrative panel is available only to the administrator of HR portal and is protected by entering a user name and password.

Functional parts of the administrative panel:

Only for employees HR departments – For HR Staff Only –
This part of the administrative panel allows full administration and management of HR portal and is based on CMS (Content Management System). It is necessary that the administrator logs on to the system, which allows him to add content, edit, or delete existing content of portal, answers questions, exports documents in Word or Excel format, and so on.

Administration based on the CMS provides the following functionality:

1. File management

  • All files are added through administrative panel
  • A complete overview of all the information regarding the files – file size, date created …
  • Managing access to files through metadata and server browser
  • Security – enables authorized access to data

2. Content management portal

  • The content of the portal will be fed through an administrative panel
  • Portal content that is downloaded from a PERBIT, is automatically updated via downloading of new files, in agreement with SUK
  • The flow of documents – The system monitors the flow of documents, and notifies the person in charge of action over that document
  • Versioning – The system tracks all changes over documents and maintains a history of previous versions of each document
  • Export – Transfer content in different file formats (MS Excel, MS Word, PDF)
  • Activity Reports -All activities of users of the system (browsing, downloads) can be monitored. Data obtained in this way are used in the reports on the use of the portal.

The whole system is independent of the database and supports virtually any RDBMS.

Reports:

  • Number of visits (daily, monthly average)
  • Total number of visits – Total Hits (counts every visit to the page, eg. Training top 10)
  • Top lists of popular content – the most popular content.
  • The most downloaded documents
  • The most popular sections of the portal, for example. FAQ, training, …
  • Current visit- counts currently present portal visitors
  • The content of the portal is added through administrative panel, which is protected by a username and password (form based authentication) from unauthorized access to this part of the portal. This way you can ensure encrypting data over Secure Sockets Layer and Transport Layer Security protocol-access Administration panel is provided through the SSL protocol in order to secure the transfer of data over the Internet .
  • User access is defined through user accounts (administrator with his rights is able to assign other user roles, eg. Training users would be able to administer only the section of training, Super administrators would be able to change every part of the portal, etc.).
  • A composition Portal Administrator can review, modify and delete the previous entries in the system. The history of all changes is kept in a database and the user who made the changes to the system can be tracked.
  • All forms and documents are stored in the database.